Returns & refunds
A fair process for order issues.
If something is not right with your order, we will help make it right with a clear, fair process.
Quality issues
Report defects or damage promptly with your order details and, when helpful, photos so we can arrange the right remedy.
Cancellations
Because each piece is made to order, cancellation options depend on whether production has started. Contact us as soon as possible.
Refund timing
Approved refunds are returned through the original payment method, with timing determined by your payment provider.